How we collect, use, and protect your information
Last updated: 3 July 2026
Willway Media ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
When you contact us or use our services, we may collect:
When you visit our website, we may automatically collect:
We use your information to:
Inbound calls to 01908 024670 are answered by an automated AI assistant. The assistant collects the details you choose to provide so Willway Media can respond to your enquiry and arrange appropriate follow-up.
Calls are recorded. At the start of the call, the assistant gives verbal notice and explains the available opt-out. We process this information under our legitimate interests in responding to enquiries, operating our services, and improving service quality.
The website chat is also an AI assistant. Chat conversations are processed so we can respond to your questions and follow up where appropriate. We retain call and chat information in line with the retention approach described below.
We do not sell your personal information. We may share your data with:
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Depending on your location, you may have the following rights:
To exercise any of these rights, please contact us at hello@willwaymedia.com.
We may use cookies and similar tracking technologies to improve your experience on our website. You can control cookie settings through your browser preferences. For more information, see our Cookie Policy.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
If you have any questions about this privacy policy or our data practices, please contact us:
If you are located in the European Union or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR):
Our legal basis for processing your data includes:
