Last updated: January 2025

1. Introduction

WillWay Media ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Information You Provide

When you contact us or use our services, we may collect:

• Name and contact information (email address, phone number)
• Company name and business information
• Project details and requirements
• Communication preferences
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Device information
• IP address and location data
• Pages visited and time spent on our site
• Referral source

3. How We Use Your Information

We use your information to:

• Respond to your inquiries and provide customer support
• Deliver our AI agent and automation services
• Send you relevant information about our services
• Improve our website and services
• Comply with legal obligations
• Protect against fraud and security threats

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers: Third-party vendors who help us operate our business (e.g., hosting providers, email services)
• Legal requirements: When required by law or to protect our legal rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Restriction: Request restriction of processing of your data
• Objection: Object to our processing of your data
• Portability: Request transfer of your data to another service
• Withdraw consent: Withdraw consent where we rely on consent to process your data

To exercise any of these rights, please contact us at hello@willwaymedia.com.

7. Cookies and Tracking

We may use cookies and similar tracking technologies to improve your experience on our website. You can control cookie settings through your browser preferences. For more information, see our Cookie Policy.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.

11. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

13. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

• Email: hello@willwaymedia.com
• Website: www.willwaymedia.com

14. GDPR Compliance (EU/UK Users)

If you are located in the European Union or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR):

• The right to lodge a complaint with your local data protection authority
• The right to object to automated decision-making and profiling
• The right to be informed about the legal basis for processing your data

Our legal basis for processing your data includes:

• Consent: When you provide explicit consent (e.g., contact forms)
• Contract: When necessary to fulfill our services to you
• Legitimate interests: When necessary for our business operations
• Legal obligations: When required by law